Refund and Cancellation Policy

1. Introduction

At DBN Media, we are committed to providing you with high-quality services. We understand that sometimes circumstances may change, and you may need to cancel a service or request a refund. This policy outlines the terms and conditions regarding cancellations and refunds to ensure transparency and clarity for our customers.

2. Cancellation of Services

Eligibility for Cancellation: You may cancel your order or subscription within 24 hours of purchase for a full refund. If the service has already begun, cancellation terms may vary based on the service rendered.

Cancellation Process: To cancel a service, please contact our customer support team at dbnmedia@gmail.com. Ensure you include your order number and a brief reason for cancellation.

Timeframe for Cancellation: Cancellations must be requested within 24 hours of the transaction to be eligible for a full refund. For subscription services, you may cancel at any time before the next billing cycle to avoid being charged for that cycle.

3. Refund Policy

Eligible Refunds: Refunds will be processed for the following reasons:

  • The service was not delivered within the promised timeframe.
  • The service provided did not meet the agreed-upon specifications.
  • A technical error occurred that impacted the service delivery.

Non-Refundable Services: Certain services may be non-refundable. These include:

  • Services that have been fully delivered and utilized.
  • Custom orders or personalized services that have been initiated.
  • Promotional offers or discounted services that have specific terms.

4. Process for Requesting a Refund

How to Request a Refund: To initiate a refund, please email our support team at dbnmedia@gmail.com with the following information:

  • Your order number
  • The reason for the refund request
  • Any relevant documentation, such as screenshots or proof of payment

Review Timeline: Refund requests will be reviewed within 5-10 business days. You will receive an email notification regarding the outcome of your request.

Approved Refunds: If your refund request is approved, the amount will be credited back to your original payment method within 7-14 business days, depending on your bank’s processing time.

5. Partial Refunds

In some cases, we may issue partial refunds at our discretion based on the following:

  • The extent of the service used prior to cancellation.
  • Any applicable cancellation fees, if stated in the service agreement.
  • Situations where the service was partially delivered or failed to meet certain agreed standards.

6. Refund Exceptions

There are circumstances where refunds may not be processed:

  • Service Utilization: If the service has been utilized beyond the agreed limits, a refund may not be granted.
  • Failure to Contact Us: If you do not contact us within the designated cancellation timeframe, your request may be denied.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check your bank account and contact your credit card company, as it may take time for your refund to reflect.
  • If you have done all of this and still have not received your refund, please reach out to us at dbnmedia@gmail.com for assistance.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be communicated by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about our practices.

9. Contact Information

For any questions, concerns, or to initiate a cancellation or refund, please contact us:

  • Email: dbnmedia@gmail.com
  • Phone:9673466139, 9049551119

10. Customer Support Availability

Our customer support team is available to assist you during the following hours:

  • Business Days: Monday to Saturday
  • Support Hours: 9:00 AM to 6:00 PM (IST)

11. Dispute Resolution

If you disagree with our decision regarding your refund or cancellation request, you may escalate the matter by providing additional information or documentation to support your claim. We will review your appeal and respond accordingly.

12. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this policy shall be resolved in the courts located in Maharashtra, Mumbai.

13. Customer Acknowledgment

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.