At DBN Media, we are committed to providing you with high-quality services. We understand that sometimes circumstances may change, and you may need to cancel a service or request a refund. This policy outlines the terms and conditions regarding cancellations and refunds to ensure transparency and clarity for our customers.
Eligibility for Cancellation: You may cancel your order or subscription within 24 hours of purchase for a full refund. If the service has already begun, cancellation terms may vary based on the service rendered.
Cancellation Process: To cancel a service, please contact our customer support team at dbnmedia@gmail.com. Ensure you include your order number and a brief reason for cancellation.
Timeframe for Cancellation: Cancellations must be requested within 24 hours of the transaction to be eligible for a full refund. For subscription services, you may cancel at any time before the next billing cycle to avoid being charged for that cycle.
Eligible Refunds: Refunds will be processed for the following reasons:
Non-Refundable Services: Certain services may be non-refundable. These include:
How to Request a Refund: To initiate a refund, please email our support team at dbnmedia@gmail.com with the following information:
Review Timeline: Refund requests will be reviewed within 5-10 business days. You will receive an email notification regarding the outcome of your request.
Approved Refunds: If your refund request is approved, the amount will be credited back to your original payment method within 7-14 business days, depending on your bank’s processing time.
In some cases, we may issue partial refunds at our discretion based on the following:
There are circumstances where refunds may not be processed:
If you have not received your refund after the stated processing period:
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be communicated by updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about our practices.
For any questions, concerns, or to initiate a cancellation or refund, please contact us:
Our customer support team is available to assist you during the following hours:
If you disagree with our decision regarding your refund or cancellation request, you may escalate the matter by providing additional information or documentation to support your claim. We will review your appeal and respond accordingly.
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to this policy shall be resolved in the courts located in Maharashtra, Mumbai.
By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Cancellation Policy.