Shipping and Delivery Policy

1. Introduction

DBN Media is committed to providing seamless, secure, and timely delivery of our digital applications, including advanced cricket scoring software and custom website services. This policy outlines our approach to delivering digital products, access instructions, timelines, and the measures we take to support our customers in accessing their purchased products or services. We ensure that our digital delivery process is as reliable and transparent as possible, aligned with industry standards to meet our clients' needs.

2. Digital Delivery Process

All products and services offered by DBN Media, such as cricket scoring software, live streaming solutions, and digital web services, are delivered electronically. After a successful transaction, customers receive access credentials, product details, or download links via their registered email.

• Delivery Confirmation: Each customer receives a confirmation email, including the digital product details, access instructions, and contact information for customer support.
• Access Credentials: If applicable, product licenses, activation codes, or account setup instructions are included in the delivery confirmation email, which allows customers to quickly and securely access their purchase.

3. Estimated Delivery Timeframes

Our digital products are delivered almost instantly, and customers can generally expect access within 1-2 hours of successful payment confirmation.

• Immediate Access for Digital Products: Once payment is confirmed, digital products are accessible promptly, typically within minutes.
• Custom Services: For personalized services such as website development, delivery timelines vary depending on project requirements. Delivery milestones and timelines will be clearly outlined during the project setup and in regular progress updates.

In rare cases of technical issues or high-demand times, there may be a slight delay. Our support team proactively communicates any issues to ensure our customers are well-informed.

4. Customer Support and Troubleshooting

To assist with any issues accessing our digital products, our dedicated support team is available to ensure that each customer experiences minimal disruption. DBN Media is committed to providing prompt and helpful support.

• Support Hours: Monday - Saturdat, 9 AM - 6 PM.
• Contact Information: Customers can reach us at support@dbnmedia.com or via our website’s contact form for immediate assistance.
• Troubleshooting Steps: In the unlikely event of access or download issues, our team will guide customers through troubleshooting steps or provide an alternative solution to ensure access.

5. Security and Verification Measures

To maintain secure delivery of our digital products, we implement verification procedures that protect both the customer and DBN Media from fraudulent activities. Our secure payment processor and automated order verification protocols ensure the safe handling of all transactions.

• Customer Verification: Upon purchase, customers may be asked to verify their account details to ensure secure and authorized access.
• Data Privacy: We prioritize our customers’ privacy and data security. For more information, please refer to our Privacy Policy.

6. Refund and Cancellation Policy

Due to the nature of digital products, we adhere to a strict policy regarding refunds and cancellations. Refunds are generally not available once a product has been accessed or downloaded. However, our team assesses requests on a case-by-case basis, especially if a customer encounters a technical problem that prevents them from accessing the product.

• Request for Refunds: Customers are encouraged to review our Refund and Cancellation Policy for details on eligible refund requests.
• Resolution and Support: In cases where the customer experiences significant access issues, our team is available to offer support, troubleshooting, or potential alternatives.

7. Delivery Updates and Communication

DBN Media is committed to transparent communication throughout the delivery process. We send automated emails at every stage of the purchase, including order confirmation, delivery completion, and support follow-up to ensure customer satisfaction.

• Order Status Notifications: Customers are informed promptly about their order status, access steps, and any unforeseen delays.
• Regular Updates for Custom Projects: For ongoing services like website development, we provide regular status updates so customers are always aware of their project’s progress.

8. Changes to the Shipping and Delivery Policy

DBN Media reserves the right to modify or update this Shipping and Delivery Policy to reflect changes in our offerings, improve service, or adhere to regulatory requirements. Updated policies will be posted on our website, with an effective date displayed for clarity. We encourage our customers to periodically review this page for the latest information on our digital delivery practices.

9. Contact Information

If you have any questions, concerns, or need assistance with the delivery of your DBN Media products, please contact us:

• Email: dbnmedia@gmail.com
• Phone: 9673466139, 9049551119

We are dedicated to providing exceptional service and ensuring our customers have reliable access to all digital products offered by DBN Media.